Q. What is Disk Space?

A. Disk Space or Storage Space is used to store data such as your web site pages, images, videos and audio and many more. Disk apace is also used to store email massages.

Q. What is Data Transfer?

A. Data Transfer is the uploading of data to the server where your domain is hosted and vice versa. It includes web, FTP transfers and email traffic. Higher is the data transfer rate, least is the time taken for the transfer.

Q. What is Web Address?

A. At HimHosting, you will have your own unique place on the web. With this feature you can select a domain that encompasses you interests or a distinctive home on the web for your business. When ordering you will have the ability to pick you home on the web.

Q. What is a POP3 Account?

A. All accounts come with unlimited POP3 accounts, POP email is a private secure storage location for your email that has to be accessed through a third party email program such as Eudora or Outlook. Our online tutorial provides detailed instructions on how to configure a POP3 Mail Account on your mail programe.

Q. What is Spam Filter?

A. With spam filtering facility you can block email based upon email address. By entering in the information all email sent from these unwanted sources will be blocked. HimHosting provides spam filtering through the control panel.

Q. What is Browser Based E-mail?

A. With this feature, you can check your email using your web browser from any where around the world where you have access to the internet.

Q. What is E-mail forwarding & Autoresponders?

A. Email Forwarding: All plans include unlimited use of email forwarding use of email forwarding. With this, massage cent to a certain email address are forwarding to another address, for example John sent email to webmaster@yourdomaon.com. If you choose, this massage is than automatically forwarded to you@yourisp.com. Email Autoresponders: All plans include the unlimited use of email atoresponders. An emailautoresponders send and automated email response to each incoming message that is sent to specific address. Each email address on your account can have a different atoresponders. For example, John sent an email to sales@yourdomain.com. The atoresponders sent your prewritten message back to John automatically. With this feature you can improve your company image. Your customers know you have received their e-mail.

Q. What is E-mail Aliases & Catch-all Accounts?

A. Email Address: All plans include unlimited use of email forwarding. With this feature, massages sent to a specific email address are forwarded to another. For example, John sends an email to webmaster@yourdomain.com . This message is then automatically automatically forwarded to you@yourdomain.com . Or you@yourdomain.com .Catch-all Email Accounts: A catch-all account collects email that is sent to your domain to accounts that do not exit.

Q. What are mailing Lists?

A. Mailing list simply sending email to a group of people, i.e. sending a weekly newsletter out to 20 people is simplified to just one address.

Q. How much i have to pay for Phone Support?

A. None. Most companies make you pay to talk to them whether it is pay to talk to them weather it is long distance charges or per incident fees. At HimHosting, we do not believe in making you pay twice for the services that you purchased. We are here 24 hours a day 7 days a week to services your needs with one simple 91-177-2626464 number to call.

Q. Do you provide 24x7 Support?

A. Yes. At HimHosting we are here 24 hours a day 7 day a week. Weather you have a question at 3pm or 3am our staff will be here to assist you.

Q. What is 99.99% Uptime Guarantee?

A. Network Reliability & Performance: 100% network uptime - one day credit for each hours of downtime- no packet loss from us to our tier 1 backbone bandwidth provided - one day credit for each 1% of packet loss- below 3 ms latency from us to our tier 1 1 backbone bandwidth providers- one day credit for each additional 3ms of latency- Server Uptime: 99.99% server uptime - one day credit for aech hours of downtime.

Q. What are your Free Marketing Tools?

A. With our easy to use website submission tool you can submit your site to 7 major search engines. Also We are looking farward to provide with our customers submission tool that can submit a site to 250 search engines in a single click!

Q. What is Secure Shell (SSH) access?

A. SSH(Secure Shell) is a program that enables you to log into your account securely. SSH provides strong authentication and secure communications over unsecured channels. With SSH, you can log onto your home computer, witch is considered a remote terminals, and feel safe, because SSH secure the connection as if that terminals was diuretically attached to our server.

Q. What is Enhanced FrontPage 2002/2000/98 Support?

A. Hiring a professional web site designer is very expensive. There is a do- it-yourself alternative of using programs such as Microsoft FrontPage, one of the most popular and easy to use web site design and management tools for average people like us. All unix web hosting and ecommerce plans support FrontPage2002(and older) extensions, and all Windows2000 web hosting plans support FrontPage2002(and older) extensions free of charges so that you can utilize the entire advance FrontPage functionalities.

Q. What are Subdomains / Domain Aliases?

A. All HimHosting accounts include unlimited subdomain. A sub domain is an extension of your domain that helps you to manage your site. It allows you to have additional, easily memorized hostnames (such as "product.yourdomain.com") which people can use to access specialized areas of your web site.

Q. What are Custom Error Pages?

A. Custom Error pages allow you to provide an error page when someone requests/goes to a page that has been moved or changed.

Q. What is SSL Secure Server?

A. Digital certificates encrypt data using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting web communications. The SSL security protocol provides data encryption for a TCP/IP connection. Because SSL is built into all major browser and web servers, simply installing a digital certificate turns on their SSL capabilities.

Q. What is a SQL Database?

A. MySQL the most popular Open Secure SQL database is a very fast, reliable relation database management system. You can use MySQL as the database layer for your dynamically generated web pages. Like most Open Source programs and languages, MySQL has a very practical set features developed with contribution from many users worldwide. The connectivity speed, and security make MySQL highly suited fir accessing database on the internet. MySQL is provided as is, i.e. HimHosting does not provide technical support beyond installation of MySQL database on your account.

Q. How could I protect my data on the web?

A. Easily protect information or data on your site. You can restrict access to these areas by setting a username and password with our simple web based control panel.

Q. Tell about Flash / Shockwave Support?

A. Flash allows you to designers and developers to integrate video, text, audio, and graphics into immersive, rich experiences that deliver superior results for interactive marketing and presentations, e-learning, and application user interfaces. Flash is the world's most pervasive software platform, used by over one million professionals and reaching more then 97% of internet-enabled desktops worldwide, as well as wide range of devices.

Q. What is Cron Job Support?

A. A cron job an automated process which is set up to run automatically at a schedule time of day, week, month, or hour. Example: run my backup at 7:30 p.m. everyday. . To do those, you need to create a cron table, or "crontab" which is file of times and commands you want to run. This instructs your system run cron jobs. can unlimited jobs a day. In order have enabled for domain, please contact our support department.

Q. What is FTP accounts (24x7 Access)?

A. FTP (file transfer protocal) is an easy way to transfer files to your webserver and downloading files from your web server to your desktop computer. You have unlimited access to your account, 24 hours a day, 7 days a week, 365 days year. This allows you to set up, change, or maintain your web site at any time of the day or night.

Q. Do forced adds are displayed on my page(free pages)?

A. No.You are in full control of your site. At no time will we or anyone else place forced advertising, banners or links on your site.

Q. Is my Data Safe/Restorable?

A. Our systems are backed up on a daily and weekly basic. We take great steps to ensure that your site data is secure in case your site needs to be restored. To protect the data even further we ship our weekly backup's offsite to further ensure your data is never lost.

Q. What about statistics?

A. Details Site Statistics to see who is visiting your site, when and where they are from.

Q. What is System Monitoring?

A. A sophisticated monitoring system keeps a watchful eye on your site 24x7x365. even the smallest "hiccup" in the system is reported to our network operations staff ensure that your site remains up and available on web.

Q. What is Redundant OC-48 SONET Rings?

A. An OC-48 SONET Ring provide self healing technology so that in the unlikely events of a fiber cut or hardware failure your site will still be accessible and performance will not be degraded.

Q. What is 24x7x365 Network Monitoring System?

A. Our data center is monitored and staffed 24 hours a day which provides instant to response to any items which require attention.

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. put in what you take

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
 

Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 

Paths

 Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?

A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?

A. Please email to do so.

Q. Whats the path to the free shared ssl?

A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?

A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here. 

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.